Shipping & Delivery | Refund
How long does delivery take?
Delivery times include handling time of 1-2 business days.
Once your order is shipped, we will provide the tracking information so you can monitor its journey.
How much does shipping cost?
Enjoy free shipping on all orders across the United States! Visit our Shipping Policy page for more details. Happy shopping!
Can I return an item if I’m not satisfied?
Yes, we offer a 30-day return policy for unused items in their original condition and packaging.
Check our Return Policy for detailed information on how to initiate a return or request a refund.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at support@rrulethelabel.com with details and photos of the issue.
We will work quickly to resolve the problem and ensure you are satisfied with your purchase.
Can I cancel my order?
You may cancel your order within 24 hours of placing it. Please contact our support team as soon as possible if you wish to make changes or cancel your order. Once the order has been processed, it cannot be canceled.
How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
Do you ship internationally?
Standard worldwide shipping is $20, with delivery in 7–12 business days depending on the destination country.
How can I contact customer service?
For inquiries, email us at support@rrulethelabel.com, and we’ll reply as soon as possible.
You can also contact us through our Contact Us page. Our support hours are Monday to Friday, 9:00 AM – 5:00 PM.
Product and Materials
What materials are used for RRule jewelry?
We use only high-quality, durable materials to craft our jewelry. Depending on the design, pieces may feature 18K gold vermeil, 925 sterling silver, stainless steel with 18K gold plating, brass with 18K gold plating, genuine gemstones, pearls, or enamel. You can find the exact materials listed under the ‘Material’ section of each product.
Can I wear my RRule jewelry while swimming or showering?
Occasional contact with water is fine — just rinse thoroughly and dry well to help preserve the jewelry’s shine.
Does RRule jewelry come in a gift box?
Each piece of jewelry is carefully packaged in a small pouch and jewelry box and wrapped in a larger gift box finished.